Privacy Policy

Last updated: July 26, 2026

1. Who We Are

Ivy Gun Inc. (“Ivy Gun,” “we,” “us,” or “our”) provides design services, creative solutions, custom products, and related services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.ivygun.com, use our online store, contact us, request a quote, subscribe to our communications, or otherwise interact with Ivy Gun Inc.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number, billing address, and shipping address;
  • Information submitted through contact, quotation, booking, or order forms;
  • Information relating to your orders, purchases, projects, and communications with us;
  • Payment and transaction information processed by our payment-service providers;
  • Marketing preferences, including newsletter subscriptions;
  • Technical information such as your IP address, browser, device, operating system, approximate location, pages viewed, referring website, and date and time of your visit;
  • Cookies, analytics information, and similar identifiers;
  • Photographs, images, plans, measurements, documents, or other files that you voluntarily provide for a project.

We only collect information that is reasonably necessary for the identified purposes.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you contact us, complete a form, place an order, request a quote, or provide project information;
  • Automatically through cookies, analytics tools, pixels, server logs, and similar technologies;
  • Through service providers involved in operating our website, store, communications, payments, shipping, advertising, or business activities.

4. How We Use Personal Information

We may use personal information to:

  • Answer questions and respond to requests;
  • Prepare quotations and provide design or creative services;
  • Process and fulfill purchases and orders;
  • Process payments, returns, and refunds;
  • Communicate about projects, orders, appointments, or customer service matters;
  • Operate, secure, maintain, and improve our websites and services;
  • Understand website traffic and how visitors use our websites;
  • Send promotional communications when permitted by law or with your consent;
  • Detect fraud, security incidents, or misuse;
  • Maintain accounting, taxation, and business records;
  • Comply with legal and regulatory obligations.

We will not use personal information for an unrelated purpose without obtaining consent when required by law.

5. Cookies and Analytics

Our websites may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, measure advertising performance, and improve our services.

These technologies may collect information such as your IP address, device information, browser type, pages visited, and interactions with the website.

Where required, non-essential cookies will only be activated after you provide consent. You may manage your choices through our cookie banner or browser settings. Disabling certain cookies may affect some website functions.

6. Disclosure to Service Providers

We do not sell or rent personal information.

We may provide necessary information to trusted service providers that help us:

  • Host and maintain our websites;
  • Operate our online store;
  • Process payments;
  • Deliver orders;
  • Provide email and communication services;
  • Analyze website traffic;
  • Deliver or measure advertising;
  • Provide professional, accounting, legal, or technical services.

These providers may only receive the information reasonably required to perform their services. Some providers may process or store information outside Québec or Canada, where it may be subject to the laws of another jurisdiction.

We may also disclose information when required by law, a court order, or a lawful request from a government authority.

7. Payment Information

Payments are processed through third-party payment providers. Ivy Gun Inc. does not necessarily receive or retain complete payment-card numbers.

Payment information is handled according to the privacy and security practices of the applicable payment processor.

8. Retention and Destruction

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy and meet our legal, accounting, taxation, warranty, and contractual obligations.

When information is no longer required, we take reasonable steps to securely destroy it or anonymize it in accordance with applicable law. Québec businesses must have governance rules covering retention and destruction. Commission d’accès à l’information

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information we hold.

Nevertheless, no Internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

If a privacy incident presents a risk of serious harm, we will notify affected individuals and the appropriate authorities as required by law.

10. Your Privacy Rights

Subject to applicable law, you may request:

  • Confirmation that we hold personal information about you;
  • Access to your personal information;
  • Correction of inaccurate or incomplete information;
  • Withdrawal of consent, where applicable;
  • Deletion of information when permitted by law;
  • Information about how your personal information has been used or disclosed;
  • In certain circumstances, a copy of computerized personal information in a structured and commonly used technological format.

Withdrawing consent may prevent us from providing certain products or services.

You may also submit a question or complaint concerning our privacy practices. We may need to verify your identity before processing a request.

11. Images and Uploaded Files

If you upload images, you should remove embedded location information, including EXIF GPS data, unless that information is necessary for your project. Depending on how an image is published, visitors may be able to download it and extract embedded information.

Please do not send confidential or sensitive information unless it is necessary and you have arranged an appropriate method of transmission with us.

12. Third-Party Websites

Our websites may contain links to websites operated by third parties. We do not control their privacy practices and are not responsible for their content or handling of personal information.

We encourage you to review the privacy policy of every external website you visit.

13. Privacy Officer

The person responsible for the protection of personal information at Ivy Gun Inc. is:

Myriam Cournoyer
Privacy Officer
Ivy Gun Inc.
Email: ivy@ivygun.com
Mailing address: 207-A rue Cherrier, Drummondville, Québec, J2B 5A6

Questions, access requests, correction requests, withdrawals of consent, and privacy complaints may be submitted to the Privacy Officer.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, services, or legal obligations.

Material changes will be clearly identified on our website. The effective date and last-updated date will appear at the beginning of this policy.